Creating an Email Mailbox or Forwarder

Executive subscribers have the ability to create custom email addresses attached to your custom domain. You can create up to three email forwarders and one mailbox. You can read more about the difference between mailboxes and forwarders here.

Mailboxes can be synced with desktop mail programs, such as Outlook and Apple Mail, mail services like Gmail, as well as with mobile devices.

 

About mailboxes

If you want to be able to both send and receive email using your new email address, you will need to create a mailbox. To create a custom mailbox, log into your account, click on the Admin menu, and click "Account". On the next page, click on the "Email" tab in the Account section. On the "Email" page, you will see two columns: one that says "Email Forwarding" and one that says New Mailbox. Click on the button that says "Create a new email mailbox..." in the New Mailbox column. 

After you click on the "Create a new email address" button, a form will appear that will prompt you to choose an address for your mailbox and a password you will use to log into it. If your domain is http://johnsmith.com, for example, and you want the address "me@johnsmith.com", you would enter "me" in the "Your Address" box

Your password will need to include at least one special character (one of the following: %^*+=@-#, for example) and at least one number. Retype this password in the "Confirm Password" box.

Note: Once you choose a mailbox, you will not be able to change it. Please be sure you like the new email address you have chosen before you save this form. 

Once you are happy with your email address and have confirmed your password, click on the "Save and Close" button to create your new mailbox.

 

Accessing your webmail

After you create your mailbox, you will have the option to view your mailbox in a webmail portal. You can log into your webmail portal at mail.{yourdomainname} (for example, mail.johnsmith.com). The webmail portal looks like this:

 

About email forwarders

Email forwarders are essentially aliases for email accounts like Gmail, Yahoo! Mail, or Apple Mail, that you currently use for your email communication. Creating a forwarder lets visitors send messages to an address attached to your custom domain, but the message will appearl in your third-party email mailbox. You will also respond from that third-party address, not from the address attached to your custom domain. Note: If you would like to be able to respond with an address attached to your custom domain, you should create a mailbox instead of a forwarder.

For an example of how mail forwarding works, John Smith set up a forwarder called "johnsmith@gmail.com" that forwards to "johnsmith@gmail.com". When visitors email him at john@johnsmith.com, their messages will be forwarded to johnsmith@gmail.com, and John will respond from johnsmith@gmail.com.

To create an email forwarder, navigate to the "Email" tab in the "Account" section, and click on the button that says "Create a forwarding address" in the Email Forwarding column.

 

After you click on the "Create a forwarding address" button, a form will appear that will prompt you to choose the address you would like to create and the address to which email will be forwarded. If your domain is http://johnsmith.com, for example, and you want the address "info@johnsmith.com", you would enter "info" in the "Your Address" box, and the full email address (your Gmail/Yahoo!/other) in the "Forwards To" box. After you have entered your new forwarder address and the recipient email address, click on the "Save and Close" button to save your new forwarder.

Your new forwarder will then be listed in the "Email Forwarding" column.

If you have any questions about setting up your mailbox or accessing your mailbox, you can contact us at support@workfolio.com or by phone at (212) 659-7121. 

 

Next step: Syncing your mailbox to a mail service

If you would like to sync your mailbox to a mail client like Outlook, Apple Mail, or Mail for iPhone, you can read our article in the email category

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